How to recover XRP and other token deposits forgotten or wrongly filled with Tag/Memo?

Tag or Memo: Essential Information for Successful Transactions
The "Tag" or "Memo" feature is crucial when dealing with certain digital assets like XRP, EOS, and others. These tags help identify the intended recipient of a transaction beyond their wallet address, ensuring a seamless transfer of funds.

When depositing tagged tokens such as XRP or EOS into your BITOY account, it is imperative to input the correct Tag/Memo. Failure to do so or entering incorrect information may result in the non-crediting of your deposit.

Key Points to Remember:
BITOY supports transfers to accounts with missing or incorrectly filled tags (not already in use by someone else).
We only facilitate digital assets listed on BITOY.
Recovering Forgotten or Incorrectly Filled Tags on BITOY:
If you forget or incorrectly fill in the Tag/Memo during a token deposit, your funds may not be credited. To recover, follow these steps:
Contact Customer Service:
Reach out to BITOY's online customer service to explain your situation.
Small Deposit Verification:
Our customer service will provide a specific small deposit amount (e.g., 10 XRP) and ask you to ensure the correct Tag/Memo.
Perform Small Deposit:
Execute a small deposit using the same source address, ensuring the correct Tag/Memo.
Notify Customer Service:
Promptly inform customer service upon completing the small deposit for verification.
Recovery Application Process:
Open the BITOY Official Website and Access Help Center, providing the following information to Online Customer Service:
Withdrawal History Documentation:
Provide a screenshot or video recording of your "Withdrawal History" from the exchange initiating the withdrawal.
Include Transfer Record and Blockchain Record with clear and visible information.
Selfie Photo with Identification Document:
Provide a selfie holding the original identification document along with a handwritten note containing specific details.

Note:
A processing fee of 10 USDT will be charged for asset recovery due to the significant manpower involved.
If the remaining amount after deducting the fee is below the minimum withdrawal limit, recovery assistance may be unavailable.

Thank you for choosing BITOY. For any queries, feel free to reach out to our customer service for assistance.