Dear Users,
We understand that issues related to asset withdrawals can be concerning. If you've initiated a withdrawal from BITOY to another platform or wallet and haven't received your funds, several factors may contribute to this delay:
1. Unconfirmed Blockchain Transactions:
Once you request a withdrawal, your funds enter the blockchain and await confirmation. Keep in mind that blockchain confirmation times are variable. If your funds haven't arrived even after confirmation, please contact the receiving platform for further assistance.
2. Pending Withdrawal:
If your funds are labeled as "withdrawal processing" or "waiting for withdrawal," it indicates that the system is handling numerous withdrawal requests in the order they were submitted. Unfortunately, manual intervention is not possible, so your patience is appreciated.
3. Incorrect Tag/Memo:
Certain cryptocurrencies require a tag or memo for deposits and withdrawals. It's crucial to ensure accurate tag information during withdrawal to prevent any issues. Failure to provide the correct tag may result in a failed withdrawal.
4. Wrong Withdrawal Network:
When making a withdrawal, ensure that you select the same blockchain or network as the deposit platform. For a seamless withdrawal from Platform A to Platform B, choose the corresponding blockchain and network on Platform A.
Disclaimer:
While cryptocurrencies offer significant growth potential, they also involve high market risks and volatility. Users are strongly advised to conduct independent research. BITOY does not assume responsibility for any losses incurred during trading on the platform.
BITOY Team
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