Dear Users,
If you've encountered a situation where your deposited digital assets are not credited to your BITOY account, please consider the following factors:
1. Blockchain Confirmation Delay:
Even if you've confirmed the deposit information, the blockchain network might take some time to confirm the transaction. Please be patient; once confirmed, your funds will be visible in your platform wallet.
2. Depositing a Different Currency:
Ensure that the currency you deposited matches those supported by the platform to avoid any crediting issues.
3. Sending to the Wrong Address and Network:
Before depositing, carefully check the deposit address and network to avoid confusion of assets from different currencies or networks, preventing uncredited assets.
4. Incorrect Tag (Memo/Tag) Entry:
Some cryptocurrencies require a tag (Memo/Tag) during deposits. Enter the specific tag correctly on the recipient platform, as incorrect entries can hinder the deposit process.
5. Smart Contract Deposits:
Use the platform-generated deposit address for the specific currency, avoiding the use of contract addresses, which may result in incomplete deposits.
6. Block Reward Deposits:
Mining rewards can only be deposited into a wallet address before being transferred to the BITOY funding account. BITOY does not support direct deposits from blockchain rewards.
7. Batch Deposits:
Avoid using batch deposit methods, as they may lead to processing issues. If already used, your deposit might not be processed correctly.
8. Below Minimum Deposit Amount:
Ensure your deposit meets the platform's minimum deposit amount, clearly indicated on the deposit page.
If you face any of these situations, promptly contact our customer support for assistance. While we cannot guarantee a 100% recovery of uncredited assets, we will make every effort to assist you.
Disclaimer:
Cryptocurrencies offer growth potential but come with market risks. Users should conduct independent research. BITOY does not assume responsibility for losses incurred during platform trading.
BITOY Team
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